FREE GROUND SHIPPING AND RETURNS ON ALL ORDERS.

Terms of Use
  1. Our website is not affiliated in anyways with the brands which we display or sell.
  2. Merchandise once sold cannot be returned to our store.
  3. Please check to make sure all merchandise purchased is in a good condition prior to payment and collection from our store.
  4. All luxury brand watches sold by our company are new and genuine products imported directly from overseas authorized dealers.
  5. All luxury brand watches sold come with worldwide warranty from their respective manufacturers. For more information on warranty duration and coverage, please refer to watches instruction manual. Some manufacturers or sole agents may charge for warranty services for parallel imports
  6. Deposit once paid are non-refundable, unless we are not able to deliver the ordered merchandise.
  7. Deposit will be forfeited if goods are not collected within 15 days after availability for pick up from our outlet.
  8. Deposit will be forfeited if the order is cancelled by the customer.
  9. All prices on our website are for local Hong Kong pick up only. All prices related to shipments and incidental services will be charged separately.
  10. The price of the merchandise displayed in the offers does not include shipping costs that will be charged to the customer. To accept an order we require the following details:
    • Invoice provided with proof of product
    • Payment sent from the customer based on the invoice total
    • Shipment will be sent after receipt of the payment in full from the customer
  11. Deposit of 10% can be paid in advance to order products which are not immediately available in stock. Time for delivery can then be discussed with our staff through our website or via e-mail.
  12. Orders cannot be modified or cancelled by the customer after submission. In case of an error, please report the problem within 24 hours to info@phoenixwatch.hk to update or cancel the specific order.